Lockbin guide · Updated November 3, 2026
Short answer
Give clients a secure upload link instead of asking them to email or text photos of their documents. With Lockbin, the client opens the link on their phone, uploads the application, ID or claim documents without creating an account, and everything arrives encrypted in your agency's inbox. You send policy documents back the same way.
Why agents need more than regular email
Applications carry Social Security numbers, dates of birth, driver's licenses and bank details. Benefits enrollments and some claims carry health information too. Many states have adopted insurance data security laws that expect agencies to protect this information, and benefits brokers who handle health plan data often need a HIPAA Business Associate Agreement with their tools.
Clients will send whatever is easiest, which is usually a photo attached to an email or a text. A secure link that's just as easy fixes that.
How it works with Lockbin
- Send the client an Information Request for what you need: a signed application, both sides of a license, a voided check, or claim photos.
- The client opens the link on their phone and uploads. No account, no app.
- You're notified, and the files are in your encrypted Lockbin inbox.
- Send policy documents, ID cards and benefits summaries back as encrypted messages with delivery receipts.
You can also embed a secure quote or application form on your agency website, with submissions delivered to Lockbin.
Why agencies choose Lockbin
- One account for the agency. A login for each agent and CSR, one bill, a shared address book, and agency branding on every team email.
- Owner oversight. The agency owner can receive a copy of messages team members send and receive.
- $10 per user a month, billed monthly, with no setup fee.
- A signed HIPAA BAA on Premium and Enterprise for benefits work.
- Encrypted at rest and in transit, with a record of when each message was opened.
Get started, or see Lockbin for insurance agencies.
Questions
How can clients send me their Social Security number securely?
Send them a Lockbin Information Request. They enter or upload it through a secure link on their phone, without an account, and it's stored encrypted in your Lockbin inbox.
Do benefits brokers need a HIPAA BAA?
Often, yes, when they handle health plan information for a covered entity. Lockbin signs a BAA on Premium and Enterprise plans.
Can my whole agency use one Lockbin account?
Yes. Enterprise is $10 per user a month with a login for each person, one bill and shared branding.
Can I put a secure application form on my agency website?
Yes. Lockbin Premium includes secure web forms you can embed, with submissions and attachments delivered to your Lockbin inbox.
Or start free with 10 secure emails and one document request. Questions? Email support@lockbin.com.
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